Conversational Virtual Assistant is an artificial intelligence virtual character that serves as an automated service representative
It leads an intelligent conversation with each user, responding to their questions, helps users with their inquiries or with completing the tasks they want, and provides an effortless, efficient Experience
to the users.
The Virtual Assistant (chatbot) will cover all CUSTOMER SERVICE questions/topics and also the
following Sales & Offers related topics
Regardless if the customer first point of contact , phone, mobile apps, website chat, facebook messenger, whatsapp, skype etc ., he can have via an omnichannel approach personalized offers with eligibility criteria, product selection / Sales Qualification dialogues, Competitors products/rates comparisons and the possibility to be transferred to a CC agent, Video Agent or Chat Agent.
INDUSTRIES WHERE IT WORKS