Process of Success

Efficiency

Design and implement modern BPM architecture to orchestrate all internal and external processes
Create efficiencies and lay the foundation for sales/ revenue generation.
Reducing daily micro-management and creating better contract change controls
Outsourcing Partners Management
Digital contact channels for seamless connectivity & support are the key to achieving Customer loyalty

Sales

Next Best Offer tool
Sales Academy (strategy, methodology & monitoring)
Click 2 Call / Sale
Knowledge Content Management
Origination of the Alternative Sales channels to optimize management of sales acquisition effort and speed of results

Quality

Customer Experience differentiation via Video LiveShop and top impact / low cost digital solutions
Origination of a Process & Quality Audit Umbrella which will execute continuous improvements
Full scale Customer Satisfaction monitoring tool for all aspects of the End 2 End operational processes