“The strength of the team is each individual member.
The strength of each member is his team.”
A seasoned customer service and sales professional with over 28 years of international diversified experience in delivering sustainable growth, revenue optimization and cost saving strategies at a top corporate level.
Demonstrating a proven track record of effectively leading large international organizations through functional and cultural transformation
I demonstrate a proven capability in building and leading high performing winning sales teams to drive growth and execute strategies that support the company’s vision, whilst maintaining excellent customer service to support business sustainability. I am a hands-on results-driven innovative leader with a strong business acumen and a can-do attitude, essential for any organization that values sustainability and growth as a key to success.
Numbers crunching and Technology enthusiast, I enjoy planning and process tuning while listening to the fine 80’s and 90’s tunes.
Telecom technology upgrades, people and process management projects lead by my team over the past 8 years presented me with a new vision on digital environments and the way they interconnect with Business.
Platforms & integration make people happy and Customer experience benefits from the improvements in automations.
Goal oriented, team passionate, innovative character, with Technical, Customer Care & Development skills acquired over 11 years of progressive experience across a broad range of functions in the Customer interface area and Project implementation.
Creating business targets and visions, guiding people understand them and commit to performance, to ensure successful operational delivery. Building trust while optimizing individual and group performance by creating clarity and focus on results, using lean principles.
Proven ability to manage continuous process optimization, launch of new products, tool simplification and self-care tools.
Digital Customer Experience Senior Manager
Highly ambitious and performance driven Senior Management Executive with expertise on digital solutions and processes, Marketing campaigning and Sales operation. Outstanding performance on transforming plain sales flows, marketing actions and customer service processes to valuable digital experience solutions for customers in a profitable way for the companies.
With over 13 years experience in Customer Care, Sales and Marketing Kostas, has proven records and demonstrated capacity to manage multiple projects and follow digital trends that adhere to brand identify and values