Sales Excellence is knowing your customer thoroughly and using that knowledge to serve their needs. Service and Sales are two very diverse organizational functions. Traditionally, each function needs a different set of core competencies.
The new-age contact center breaks this convention. It has the unique ability to equip and empower a contact center agent with selling skills and techniques that enables him to cross- sell and up-sell products in addition to handling a service call efficiently.
To acquire, retain and save customer and make them fall in love with the way you treat them as company. This is how the company will go in growth increasing the revenues
Crm campaigns and sale excellence:
-invest on crm analytics and define targets and needs
-development, execution, monitoring and management campaigns across multiple channels (phone, sms, social, web)
-Turn every each business unit in your company from cost to profit center
-Develop best in class customer experience culture in company