“The strength of the team is each individual member.
The strength of each member is his team.”
TEAM
A seasoned customer service and sales professional with over 28 years of international diversified experience in delivering sustainable growth, revenue optimization and cost saving strategies at a top corporate level.
Demonstrating a track record of effectively leading large international organizations through functional and cultural transformation I demonstrate a proven capability in building and leading high performing winning sales teams to drive growth and execute strategies that support the company’s vision, whilst maintaining excellent customer service to support business sustainability.
I am a hands-on results-driven innovative leader with a strong business acumen and a can-do attitude, essential for any organization that values sustainability and growth as a key to success.
Numbers crunching and Technology enthusiast, I enjoy planning and process tuning while listening to the fine 80’s and 90’s tunes.
Telecom technology upgrades, people and process management projects lead by my team over the past 8 years presented me with a new vision on digital environments and the way they interconnect with Business.
Platforms & integration make people happy and Customer experience benefits from the improvements in automations.
Goal oriented, team passionate, innovative character, with Technical, Customer Care & Development skills acquired over 11 years of progressive experience across a broad range of functions in the Customer interface area and Project implementation.
Creating business targets and visions, guiding people understand them and commit to performance, to ensure successful operational delivery. Building trust while optimizing individual and group performance by creating clarity and focus on results, using lean principles.
Proven ability to manage continuous process optimization, launch of new products, tool simplification and self-care tools.
Highly ambitious and performance driven Senior Management Executive with expertise on digital solutions and processes, Marketing campaigning and Sales operation. Outstanding performance on transforming plain sales flows, marketing actions and customer service processes to valuable digital experience solutions for customers in a profitable way for the companies.
With over 13 years experience in Customer Care, Sales and Marketing Kostas, has proven records and demonstrated capacity to manage multiple projects and follow digital trends that adhere to brand identify and values
Services
CX & Access Platforms
Capacity Control
HealthyUP
FollowUP CX & Performance Data Analytics
Chatbots (troubleshooting or contextual)
BPM engine & components
Front-end contact points (web, mobile)
IVR environments with NLU & SR & bio-metrics
Partners
Products
Customer Experience
HealthyUP – COVID application
Businesses will have to comply and make all efforts to meet the new regulations but it is on their best interest to attract consumers, ensuring a safe and controlled space. It will be necessary to implement all the hygiene and safety measures available to minimize risk of contagion and attract consumers back again
Thermal cameras which detect and auto-announce fever and the lack of safety facial mask, featuring Automatic measurement on body temperature without contact, Basic safety & hygiene control, Fever alerts, Mask use alert
Automatic Access Control & spoken notifications.
Capacity Control – COVID application
Due to the SARS-Cov-2 pandemic consequences all public & confined spaces will have to meet basic healthcare regulations to reduce infection risks and to provide a safe environment for everyone within the premises. One of the many regulations is capacity control in reduced and confined spaces.
Capacity control sensors that allow only certain number of people in a designated space, in real-time, using control stations installed at access points and Customer guiding interfaces to provide access information.
Call Centers Outsourcing & Near-Shoring
CCC is a strategic service provider that covers the entire life cycle of your customers – Including the complete end-to-end processes.
As a result, CCC enables permanent optimization – both in terms of efficiency and customer experience, based on direct customer and employee feedback
Engagement Surveys
Engaged employees are the ones who are fully absorbed and highly enthusiastic about their work, and often take positive
actions to further their Department’s interests and reputation.
Methodology consists of:
- initial assessment including management & staff interviews, observations
- clarifying main scope and secondary objectives
- creating & finetuning the survey questions
- taking the survey
- data analysis & conclusions
- generating the assessment report
- success management
Online Registry
Face-biometric physical access portal & employee attendance tracking tool, with Fleet attendance monitoring
Reduces the time & effort spent tracking employee attendance, it is a quick-fix for monitoring working hours, while being flexible & GDPR compliant.
Using facial recognition technology, it allows for bio-metric access, team & fleet management, presenting all information in a structured dashboard, for convenience.
Project Scoring
An offile tool mostly for non-CRM using small to medium companies, meant to prioritize leads/input tasks
Identifying the most commonly used project types and engaged Structures
Designing a unified scoring mechanism for each type of project
Creating a method/tool for publishing the project scores
Creating a procedure to govern the use of the method as BAU
Processes Visualisation
Summarize the most commonly used existing procedures into End-to-End visual flows
Updating and simplifying the targeted processes
Use technology (touchscreen display) to create a procedures “corner” that will be used also for both practical purposes & for
influencing potential Customers into understanding the advanced level of the Company
Revenue Generating
Online Kyc & Loan Origination
Fully online, biometric Customer enrolment
Digital Signature integration
Facilitating interaction between client and teller, increasing customer satisfaction
Decreases the risk of fraud and neutralizes (invalidates) any corrupt transactions
Fully compliant with GDPR, EIDAS, PSD2, KYC, BASEL 2
Improved security of the systems
In-Store CX & Performance Data Analytics
FollowUP is a Revenue boost up & customer experience management solution, focused on improving retailer performance through its deep understanding of customer interactions in stores. It is a modular, web-based, KPI analytics tool to allocate resources efficiently, boosting sales and improving overall margins. BI Retail Experts support clients in the adaptation & adoption of efficient operations in perpetuity
Video Enabled Sales Channels
Sales originating & Premium Support environment
Designed to offer a unique UX, via the Agent-side use of dedicated HW
Replicating the in-store experience, online.
Including advanced, customizable, queuing mechanisms and rescheduling of appointments
Allowing set-ups from 5-minute website integration to complicated core-systems interconnections flows
Cost Reduction
Workload Management
Game-changing solution dealing with High Volumes & Variety of Tasks, Variation of staff & staffing issues and levels workload while offering full management visibility;
Dealing with distribution of work within organizational silos, across markets and industries;
Generating a single, globalized tasks queue;
Real-time prioritisation;
Distributing tasks in a push-mode to the right person at the right time;
Offering visibility into Employee Performance and Workload Demands
Digital Business Cards
A single Business Card for ALL your business meetings.
Simple to use, modern design, Cardanti makes sure you are remembered after every meeting.
Financial Productivity & Insights
Credit Reports
Powerful online decision making tool that will facilitate business transaction by delivering COMPLETE AND UPDATED
INFORMATION on any company or business related individual in Romania
Instant access to financial statements, Indicators, legal and contact data for more than 1 million companies
Take immediate, quality decisions based on reports available to you within a single mouse click
Data And Credit Information Feeds On Romanian Companies
Data Feed Integration web-service
Look up company and industry information from within KeysFin
Auto-populate data into appropriate fields
View related companies for cross-sell potential
Make marketing lists for cross-selling opportunities
Evaluate and monitor your partners and clients
Evaluate and monitor competition
Market Studies
Industry specific studies
Presentation and structure of the sector: types of companies, geographical distribution, shareholders
Financial analysis: indicators & financial trends
Information on: debts to the state budget, insolvency procedures, ANAF status and RECOM
Companies’ rankings by financial performance.
Indicative Clients
After 18 yrs. of activity in Romania, Piraeus Bank was acquired by the J.C Flowers, a private equity leader, and it became First Bank.
J.C. Flowers was established in 1998 and has invested more than 15 billion USD of capital in 52 portfolio companies, in 17 countries. Its activity is focused on global investments in the financial sector.
First Bank has an American DNA, something you can see in the values they nourish, values that are American to the core: integrity, customer first, passion for sustainable results, teamwork, innovation & giving back.
Lebara Mobile launched the first ever low cost international mobile service in the Netherlands in 2004. Now over a decade old, Lebara is one of Europe’s fastest growing mobile companies with more than 5 million active customers and operations in 10 countries including Saudi Arabia.
Freenet TV is Media Broadcast’s paid HDTV platform. It is distributed via DVB-T2 in the respective DVB-T reception areas in Germany and via DVB-S2 via Astra via satellite.
The advertising-financed private channels in HD are encrypted from the start . Reception without Freenet TV hardware was therefore never possible.
Since foundation, COS has continuously developed its range of services, becoming the first fully integrated office design & build specialist in Romania.
COS holds the sole local authorized dealership of Steelcase, global leader in the office furniture industry. COS is also representing Interface, worldwide leader in modular carpet.
COS is part of Office Solutions Group, an office interiors consultant since 1995 and now one of the largest in Europe, with offices in Moscow, Saint Petersburg, Kiev, Almaty, Astana, Atyrau, Minsk, Bucharest, Cluj-Napoca and Timisoara.
During 21 years of activity, COS has delivered professional services and adequate products to more than 1,800 companies that needed to create or transform their workspaces.
The University of Siena awards first cycle, second cycle and single long cycle degrees in the following faculties: Economics, Pharmacy, Law, Engineering, Arts and Humanities, Arts and Humanities in Arezzo, Medicine and Surgery, Mathematical, Physical and Natural Sciences and Political Science, as well as several interfaculty degrees.
The teaching activities of the University of Siena’s first and second level courses are generally carried out in one of the nine faculties.
The Romanian branch of Extramall Greece, launched on September of 2017 aiming to become attractive as Online Mall in Greece and Romania. Electronics, beauty & fashion products, gadgets managed to set a dedicated fan club in less than a month.
Each month they boost the product categories by new, premium, quality innovative, science-based items for women, men & family in order to optimize everyday life and overall wellness.
“ There are an endless number of things to discover about robotics. A lot of it is just too fantastic for people to believe.”