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CCC is a strategic service provider that covers the entire life cycle of your customers – Including the complete end-to-end processes.

As a result, CCC enables permanent optimization – both in terms of efficiency and customer experience, based on direct customer and employee feedback

Engaged employees are the ones who are fully absorbed and highly enthusiastic about their work, and often take positive

actions to further their Department’s interests and reputation.

Methodology consists of:

• initial assessment including management & staff interviews, observations
• clarifying main scope and secondary objectives
• creating & finetuning the survey questions
• taking the survey
• data analysis & conclusions
• generating the assessment report
• success management

Face-biometric physical access portal & employee attendance tracking tool, with Fleet attendance monitoring

Reduces the time & effort spent tracking employee attendance, it is a quick-fix for monitoring working hours, while being flexible & GDPR compliant.

Using facial recognition technology, it allows for bio-metric access, team & fleet management, presenting all information in a structured dashboard, for convenience.

An offile tool mostly for non-CRM using small to medium companies, meant to prioritize leads/input tasks

Identifying the most commonly used project types and engaged Structures

Designing a unified scoring mechanism for each type of project

Creating a method/tool for publishing the project scores

Creating a procedure to govern the use of the method as BAU

Summarize the most commonly used existing procedures into End-to-End visual flows

Updating and simplifying the targeted processes

Use technology (touchscreen display) to create a procedures “corner” that will be used also for both practical purposes & for

influencing potential Customers into understanding the advanced level of the Company

Fully online, biometric Customer enrolment

Digital Signature integration

Facilitating interaction between client and teller, increasing customer satisfaction

Decreases the risk of fraud and neutralizes (invalidates) any corrupt transactions

Fully compliant with GDPR, EIDAS, PSD2, KYC, BASEL 2

Improved security of the systems

Sales originating & Premium Support environment

Designed to offer a unique UX, via the Agent-side use of dedicated HW

Replicating the in-store experience, online.

Including advanced, customizable, queuing mechanisms and rescheduling of appointments

Allowing set-ups from 5-minute website integration to complicated core-systems interconnections flows

Internal & Customer facing Tools & process automations

CS operational model optimizations

CS Boost-up SALES – increasing Sales from Inbound / Revenue generating measures

Workload management

Strategy for success – planning & cost-benefit

Consultancy for European funding into specific R&D areas, for the Romanian IMM sector

Game-changing solution dealing with High Volumes & Variety of Tasks, Variation of staff & staffing issues and levels workload while offering full management visibility;

Dealing with distribution of work within organizational silos, across markets and industries;

Generating a single, globalized tasks queue;

Real-time prioritisation;

Distributing tasks in a push-mode to the right person at the right time;

Offering visibility into Employee Performance and Workload Demands

Price automation solution that helps you update in-store prices in seconds.

Improving your customer’s experience with accurate and reliable prices and effortlessly implement store promotions.

Complete end-to-end product that includes both hardware and software components.

Natural Language Interactions empowers users to interact with systems and devices in their own words without being constrained by a fixed set of responses. It helps systems like IVR or virtual assistants to understand human words and offer great Experience to your Customers.

Conversational Virtual Assistants built with cutting-edge natural language technology or advanced behavioral neural pathways matrixes, leveraging statistical language models that anticipate a customer’s true intent and determine in real time what solution to offer.

The vendor evaluation tool supports the vendor short-listing and the vendor selection

The vendor evaluation comprises from a commercial and a technical evaluation area

The final score for each vendor will be determined by applying weights for each evaluation area

A single Business Card for ALL your business meetings.

Simple to use, modern design, Cardanti makes sure you are remembered after every meeting.

Powerful online decision making tool that will facilitate business transaction by delivering COMPLETE AND UPDATED

INFORMATION on any company or business related individual in Romania

Instant access to financial statements, Indicators, legal and contact data for more than 1 million companies

Take immediate, quality decisions based on reports available to you within a single mouse click

Data Feed Integration web-service

Look up company and industry information from within KeysFin

Auto-populate data into appropriate fields

View related companies for cross-sell potential

Make marketing lists for cross-selling opportunities

Evaluate and monitor your partners and clients

Evaluate and monitor competition

Industry specific studies

Presentation and structure of the sector: types of companies, geographical distribution, shareholders

Financial analysis: indicators & financial trends

Information on: debts to the state budget, insolvency procedures, ANAF status and RECOM

Companies’ rankings by financial performance.

Applicable to Partner companies, post-contract siging

Client batch availability

The monitoring service sends alerts when a change for any client in the list occurs

Risk rating models based on client’s specifications

Credit information reports

Adjustments of financial standard services